DO YOU NEED PREVIOUS EXPERIENCE TO RENT THE EQUIPMENT?
If you want to rent equipment, you do not need any previous experience. If you are trying kayaking or sup-boarding for the first time, it’s a good idea to choose a calm weather and schedule your experiment so that the water has already warmed up a bit. For first-time kayakers, we recommend the stable base kayaks Rainbow Oasis, or the twin kayak Rainbow Oasis Twin.
WHAT IF I NEED TO CHANGE THE DATES OF THE BOOKING OR CANCEL IT?
You can change the dates or cancel your booking in accordance with our cancellation policy (section 3. rental equipment, terms & conditions). Please notify us about the change / cancellation by e-mail info@naturaviva.fi.
WHAT ARE YOUR BOOKING TERMS AND CONDITIONS?
You can read our terms and conditions here.
SHOULD I MAKE THE BOOKINGS IN ADVANCE?
It is definitely recommended to book in advance. Weekends and beautiful sunny days are usually fully booked. For bookings of more than one day, we recommend at least a week and a half in advance booking, to make sure that you will get what you want.
CAN THE RESERVATIONS BE MADE BY PHONE?
We recommend making reservations directly from our website or by email. The reservation can also be made by calling, but the reservation will not be confirmed until it has been charged. If you want to make a reservation, but pay by exercise benefits, please see the instructions in the “exercise benefits” section of this document.
HOW DOES THE RENTAL WORK?
Once you have made your booking, you will receive a booking confirmation and a receipt of your payment via e-mail. You will then also receive by email all the necessary information and instructions about where and how to pick up the rented equipment.
WHAT DOES THE EQUIPMENT RENTAL INCLUDE?
Kayaks
map, life jackets, manhole cover and paddle
Canoes
map, life vests and paddle
Sup-boards
map, life vests, paddle and a leash
Rowing boats
map, life vests and oars
Fatbikes
map, adjustable helmet
