Natura Viva gift cards – frequently asked questions

How long is the gift card valid?

The gift card is valid for 12 months from the date of purchase.

Can I use the gift card for a service that takes place after it expires?

Yes. You only need to make the booking while the gift card is still valid; the service itself can take place later. For example, if your gift card expires in November, you can still book a kayaking course, a guided paddling tour, an equipment rental, a sauna slot or another service for the following summer on its last day of validity.

What can I use the gift card for?

You can use the gift card to pay for Natura Viva services in our online shop and at our locations: equipment rentals, courses, guided tours, saunas, accommodation and season passes. It is also accepted as payment in our cafés. The gift card is a 12-character code that you enter at checkout.

Can I buy a new gift card with a gift card?

No. A gift card cannot be used to pay for another gift card.

Can I use discount codes with a gift card?

No. Percentage and fixed-amount discount codes cannot be used when buying a gift card, and they cannot be combined with purchases paid with a gift card.

Can I use the gift card in several parts?

Yes. Any unused balance remains on the card, and you can use it later while the gift card is valid.

What is the difference between the accommodation gift card and the regular gift card?

The accommodation gift card can be used for Natura Viva accommodation and saunas. It cannot be used for equipment rentals, guided tours or our cafés. If you want a gift card that also covers those, choose the regular Natura Viva gift card.

Can I buy a gift card with exercise benefits?

Yes. Epassi and Edenred are accepted as payment methods in our online shop. A gift card bought with expiring exercise benefits is personal and valid for one year from the date of purchase. It can only be used for sports and exercise services, such as equipment rentals, courses, guided tours and season passes.

How do I receive the gift card?

The gift card is sent to your email right after payment. It comes with a gift card template where you can add your own greeting before giving it as a present.

Didn't find an answer? Email us at info@naturaviva.fi.